E-Ticketing System of Airline Operators in Nigeria: Evolution, Chalenges, Propects

Abstract

The study investigated the E-ticketing system on airline operators: evolution, challenges and prospect. The population of the study was targeted at six airline operating firms in Port, Harcourt, Rivers State. From the total population of 184 a sample of 166 staff was determined using Taro Yamane’s formula via purposively with stratified random sampling techniques. Three research questions and three research hypotheses were formulated to guide the study. A researcher constructed instrument called “ESECPQ’’ E-Ticketing System Evolution, Challenges and Prospect Questionnaire which was validated and the reliability coefficient above 0.70 being tested by Cronbach Alpha formula. Data Collected were analyzed using independent criterion mean, standard deviation analysis and Spearman’s Rank Order Correlation Co-efficient. Findings of the study reveal affirmative and substantial correlated betwixt e-ticketing customer technical support, data security, users’ friendliness and customer fulfillment. In conclusion e-ticketing has future prospects in the aviation industries. Based on the findings of the study, it is recommended among others that airlines operators should ensure to build proficiency adequate security, convenience, customer technical support and trust in the aviation industries.